Tax-free shopping for your customers, no hardware, no commission.
Belcova issues the form, sends it to French Customs and refunds your customer after validation. Your staff check the passport and give the form to the customer.
- 0% commission charged
- Runs in a web browser
- Mandate, buy-resell or shopping centre
Belcova is not approved yet. An agreement takes effect only when French Customs approves us.
Who does what
Your staff
- Check the customer's eligibility and original passport at every sale.
- Enter the sale in the Belcova tool. Give the customer the form and its notice.
- Tell the customer the refund amount and fees before purchase.
- Report returns and anything unusual.
Belcova
- Issues the form on the Cerfa model and sends it to PABLO, the French Customs system.
- Trains your staff, provides a user guide and support.
- Tracks each form until French Customs validates it, then refunds the customer.
- Keeps the data for the legal periods. You keep no passport copies.
Three models, one contact
You choose the model for each store when you sign the agreement.
- MandateDefault
- You remain the seller and exporter. Belcova issues forms in your name and refunds on your behalf. The simplest option for a store.
- Buy-resell
- Belcova buys the goods on invoice and resells them to the traveller in its own name. Suited to online sales.
- Shopping centre
- One form groups purchases from several stores in one centre, over no more than three consecutive days. For shopping centres and arcades.
Terms
| Commission charged to the retailer | 0% |
|---|---|
| Hardware | None: the tool runs in a web browser |
| Training and support | Provided by Belcova: initial staff training, user guide, support. Hours published before launch |
| How Belcova is paid | Handling fees taken from the VAT refunded to the traveller, shown before purchase |
| Traveller's share, timeframe and refund methods | Published before launch |
| Commitment | A non-binding letter of intent, then an agreement that depends on our approval. The agreement ends on 31 December 2027 if French Customs does not approve us. |
Approval, step by step
French Customs has not approved Belcova yet. Until then, we issue no forms and pay no refunds.
- Completed.
Application accepted
- In progress.
Testing with French Customs
- Upcoming.
Certification and audit
- Upcoming.
Approval
Updated November 6, 2026
Become a partner retailer
Four required fields, two optional. A person will reply to you.
Questions
Does this form commit me to anything?
No. We contact you to understand your business. The letter of intent that may follow is non-binding and creates no exclusivity.
Can I say I work with Belcova?
Not until the agreement takes effect, which means not before our approval. We will then give you approved wording.
I already work with a tax-free operator.
The letter of intent requires no exclusivity. Tell us who your current operator is, and we will consider it.
Who is responsible for travellers' data?
Belcova is the data controller. Your staff enter the data in our tool and keep no copies, and in particular no passport photos.
Do I need to change my till software?
No. At launch, the tool runs in a web browser next to your till.